Condition of Return

Returns Conditions

Returns

Returning your purchase + -

To return any unwanted items, simply follow the instructions below. We request that all goods are returned within 30 days of the date of receiving your order

Domestic returns:

  1. You will shortly receive an email containing your Returns Merchandise Authorization number (RMA).
  2. Book a collection with UPS by calling + 1 800 823 7459. Our New York Premier customers will be contacted to arrange a convenient collection time.
  3. Complete and sign the returns pro-forma invoice with your RMA number.
  4. Seal your package for the driver to collect

To ensure that your return is processed as quickly as possible, send all the items you wish to return from one order in one parcel along with your returns pro former.

International returns:

  1. You will shortly receive an email containing your Returns Merchandise Authorization number (RMA).
  2. Book a collection with DHL. To find the telephone number of your nearest DHL, visit www.dhl.com and select your country. Please give our account number as stated on your RMA email.
  3. Sign four copies of the returns proforma invoice that you received with your order (and fill in the DHL air waybill if applicable).
  4. Then leave your package open until the driver has checked the contents.

To ensure that your return is processed as quickly as possible send all the items you wish to return from one order in one parcel.

Items should be returned new, unused and with all garment tags still attached. In addition, shoes should be returned in their original, undamaged shoe box as this is considered part of the product.

EXCHANGES + -

Exchanging an item for a more suitable size is free of charge, however all exchanges are subject to stock availability. To exchange your item, follow the above steps ensuring you request an exchange and specify which size you require.

As we are unable to exchange any item for an alternative colour or style, we suggest that you return your purchase for a refund and place a new order for the preferred item.

If you are located outside the US you will be required to pay additional taxes and duties on the replacement item.

FAULTY ITEMS + -

An item is deemed faulty if it has been received by you in an imperfect condition or if there is a subsequent manufacturing fault within a period of 1 year after delivery. We do not consider wear and tear to be a fault; you may refer to our care guide here for further information.

All items that are returned as faulty are thoroughly inspected by our quality control experts to deem whether an item is faulty or whether it is fair wear and tear. We may be able to offer to repair your item but please note that repairs are not guaranteed.

Exchanges are possible subject to availability, should you prefer to have an exchange please let us know when you request your RMA number.

To return a faulty item to us, you should follow the standard returns process as detailed above.

RECEIVING A REFUND + -

All undamaged, correctly returned products will be credited to the original purchaser's credit card excluding the outbound shipping charge.

Please be aware that international custom duties and taxes are not refunded for shipments outside of the United States.

Please note that refunds may take up to 10 working days to appear in your account depending on your card issuer.

RETURNS POLICY + -

  • All JIMMY CHOO items should be returned in an unmarked, unused condition with the original packaging and uthenticity cards.
  • Shoes should be tried on a carpeted surface and kept in dust bags until you are sure you are keeping them. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to you.
  • JIMMY CHOO is unable to accept any returns for fragrance orders
  • We ask that you use our DHL, UPS or New York Premier Courier service to return all items back to us, JIMMY CHOO is not liable for any goods that are not returned in this way. Your RMA number should be written on the returns pro forma and the DHL air waybill completed where applicable.
  • We ask that items purchased online are returned from the same country to which they were delivered. This is to ensure your return is covered by our free returns policy and is processed as quickly as possible. Orders sent back from a different destination may incur additional charges or be delayed by customs.
  • Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation within 30 working days of receiving the order, by email or post as described above, i.e. before requesting your RMA through Jimmy Choo Customer Care.

Our free collections service is not available for orders cancelled under the DSRs.