Delivery & Returns

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DELIVERY

Shipping Times and Costs


UPS

All orders are shipped via UPS.

Your parcel is insured by JIMMY CHOO during the time it is in transit until it is delivered to you. A signature is required for every delivery and it is at this point where the responsibility for the goods delivered is passed to the consignee.

Please see the table below for an outline of our shipping costs and times from the time you place your order:

Location

Cost in USD

Shipping Times

United States ground

Free

2-7 working days (New York 2-3 working days)

United States express

$20

1-3 working days (New York 1-2 working days)

Canada

$20

3-7 working days

Americas

$30

2-7 working days

Please note that delivery times are guidelines and may vary during our seasonal sale times

DELIVER TO STORE

Your order can also be delivered to the following US stores, using either Ground shipping (free of charge) or Express ($20):

51st Street Olympic Tower, Ala Moana, Atlanta Buckhead, Bal Harbour, Beverly Center, Chevy Chase, Chicago Oak Street, Copley, Coral Gables, Crystals, Seattle, Dallas Highland Park Village, Forum, Greene Street, Houston Galleria, King Of Prussia, Madison Ave, Manhasset, Orlando Mall at Millenia, Palazzo Hotel, Palm Beach, Palm Beach Worth Ave, Rodeo Drive, San Diego, San Juan, Scottsdale, Short Hills, South Coast Plaza, Topanga, Union Square, Waikiki - Royal Hawaiian.

MADE TO ORDER

Due to their bespoke nature, Made-to-order items have an estimated delivery time of 12 to 14 weeks, are non- refundable and will be shipped independently of any other items ordered.

Taxes and Duties

The JIMMY CHOO website is split into four regions: United Kingdom, United States, Japan and The Rest of the World. As taxes and duties are calculated based on your shipping address, please ensure you are shopping on the correct website.

We ship to the following countries on a DDP (Delivery Duty Paid) basis. This means all import duties/ customs taxes are calculated and included within the purchase price:

Canada
Puerto Rico
United States

Any local sales taxes applicable will be added at the checkout page.

We also ship to various other countries on a DDU basis (Delivery Duty Unpaid). This means you will be liable for any local sales taxes or import duties which may be charged on the delivery of your order.

Please note; purchases shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica - CPF) in order to clear customs. To speed up the process and avoid any possible delays, please have this information available when our shipping partner, UPS contacts you.

Important Information

  • Before we dispatch your order to you, we may need to confirm your details with your card issuer and verify your billing and shipping address.
  • If you have pre-ordered an item it will be shipped once the item is in stock.
  • Once your order has been shipped, we are unable to redirect it, please ensure there will be someone available to sign for your parcel.
  • First time orders may be shipped to the cardholder’s billing address or a corporate work address, to avoid delays please ensure that your billing details are correct and matches the address on your credit card statement.
  • If your order is to be shipped within the USA, sales tax may be charged on orders. No other tax or import duty will be applied to orders shipped within the USA
  • Please note; if a footwear order containing fur is to be shipped to New Jersey, an additional 7% of sales tax will be added as a legal requirement
  • Mexico: If your order contains footwear, you are required to hire a licensed broker to clear customs.

Fragrance Delivery

Orders containing fragrance products can only be delivered within the United States.

Fragrance shipping restrictions

Due to restrictions on air shipment, we are unfortunately not able to offer fragrance delivery to:

Anguilla
Antigua and Barbuda
Argentina
Aruba
Bahamas
Barbados
Belize
Bermuda
Bolivia
Brazil
British Virgin Islands
Canada
Cayman Islands
Chile
Colombia
Costa Rica - San Jose
Dominica
Dominican Republic
Ecuador
El Salvador
Falkland Islands
French Guiana
Grenada
Guadeloupe
Guatemala
Guyana
Honduras
Jamaica
Martinique
Mexico
Montserrat
Netherlands Antilles
Nicaragua
Panama
Paraguay
Peru
Puerto Rico
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
Solomon Islands
Suriname
Trinidad and Tobago
Turks and Caicos Islands
U.S. Virgin Islands
Uruguay

RETURNS

Returning Your Purchase

To return any unwanted items, simply follow the instructions below. We request that all goods are returned within 14 days of the date of receiving your order.

  • Sign into your JIMMY CHOO account and under Order History; select your order number containing the items you would like to return.
  • Click on REQUEST A RETURN and select whether you would like to return or exchange your item/s.
  • We ask that you select the reason why you want to send your item(s) back. If an item is faulty, please let us know in the comment box provided.
  • If you'd like to exchange an item for another size, please select the size you would prefer to have. Please do contact us if your size is not available.
  • Make sure you check the box to agree with our Conditions of Return.
  • Once you click SUBMIT RETURN, we will send you an email containing your request for Return.

To use our free returns service, please follow the below steps:

  1. Go to us.jimmychoo.com/returns and enter your order details under "Check your order status"
  2. Select the order and item to return or exchange and enter the reason
  3. Please read and tick to accept the Returns Policy and agree to our Conditions of Returns
  4. Carefully pack your returns including the returns proforma invoice
  5. Attach the preprinted returns barcode to the outside and seal the parcel
  6. Drop your return to any UPS drop off point

Items should be returned new, unused and with all garment tags still attached . In addition, shoes should be returned in their original, undamaged shoe box as this is considered part of the product.

Exchanges

Exchanging an item for a more suitable size is free of charge, however all exchanges are subject to stock availability. To exchange your item, follow the above steps ensuring you request an exchange and specify which size you require.

As we are unable to exchange any item for an alternative colour or style, we suggest that you return your purchase for a refund and place a new order for the preferred item.
If you are located outside the US you will be required to pay additional taxes and duties on the replacement item. 

Faulty Items

An item is deemed faulty if it has been received by you in an imperfect condition or if there is a subsequent manufacturing fault within a period of 1 year after delivery.
We do not consider wear and tear to be a fault; you may refer to our Product care guide here for further information.

All items that are returned as faulty are thoroughly inspected by our quality control experts to deem whether an item is faulty or whether it is fair wear and tear. We may be able to offer to repair your item but please note that repairs are not guaranteed.

Exchanges are possible subject to availability, should you prefer to have an exchange please let us know when you request your RMA number.

To return a faulty item to us, you should follow the standard returns process as detailed above.

Receiving a Refund

All undamaged, correctly returned products will be credited to the original purchaser's account excluding the outbound shipping charge.

Please be aware that international custom duties and taxes are not refunded for shipments outside of the United States.

Please note that refunds may take up to 10 working days to appear in your account depending on your card issuer.

Returns Policy

  • All JIMMY CHOO items should be returned in an unmarked, unused condition with the original packaging and authenticity cards.
  • Shoes should be tried on a carpeted surface and kept in dust bags until you are sure you are keeping them. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to you.
  • JIMMY CHOO is unable to accept any returns for fragrance orders
  • JIMMY CHOO is unable to accept any returns for Made to Order, custom units
  • We ask that you use our UPS collection service to return all items back to us, JIMMY CHOO is not liable for any goods that are not returned in this way. Your returns pro forma should be included with all returns.
  • We ask that items purchased online are returned from the same country to which they were delivered. This is to ensure your return is covered by our free returns policy and is processed as quickly as possible. Orders sent back from a different destination may incur additional charges or be delayed by customs.
  • Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation within 14 working days of receiving the order, by email or post as described above.

    Our free collections service is not available for orders cancelled under the DSRs.