FAQ - Delivery

SHIPPING

WHAT ARE YOUR DELIVERY TIMES?

Our aim is to dispatch all orders within 48 hours from the time your order has been approved, with the exception of New York Premier, where orders are prioritized and dispatched on the same day where possible:

Premier Daytime: Order by 10am for delivery on the same day between 10am – 5pm.
Premier Evening: Order by 2pm for delivery on the same day between 6pm - 9pm

Once your order has been approved our shipping partners aim to have your order with you within the following delivery times:

United States Express: 1-2 working days
United States Ground: 2 - 6 working days
Canada: 1-2 working days
Americas 2 - 6 working days
International 2 - 6 working days

Any estimated Shipping times should be used as a guide and only commence from the time of dispatch.

Once your order has been dispatched we will send you a confirmation email to let you know, along with your UPS or DHL tracking number.

How much is the delivery charge?

Our delivery prices vary depending on your shipping destination:
US Ground FREE (2-8 working days, NY 2-3)
US Express $20.00 (1-3 working days, NY 1-2)
New York same day $25.00 (order by 2pm EST)
Canada $20.00 (1-3 working days)
Americas $30.00 (2-7 working days)

Any estimated Shipping times should be used as a guide and only commence from the time of dispatch.

Once your order has been dispatched we will send you a confirmation email to let you know, along with your UPS or DHL tracking number.

Shop with confidence with free returns. See full delivery and returns information.

Need more help? Email Customer Care or call us on (toll free):+1 877 955 24661

Which countries does JIMMY CHOO deliver to?

The JIMMY CHOO website is split into three regions: the United Kingdom, The America’s and the International site. Please ensure that you are shopping from the correct region.

JIMMY CHOO delivers to a global network of countries on a DDP (Delivery Duty Paid) and DDU (Delivery Duty Unpaid) basis.

UK Americas International
Guernsey Anguilla Albania
Isle of Man Antigua and Barbuda Algeria
Jersey Argentina Andorra
United Kingdom Aruba Angola
  Bahamas Australia
  Barbados Austria
  Belize Azerbaijan
  Bermuda Bahrain
  Bolivia Bangladesh
  Brazil Belarus
  Canada Belgium
  Cayman Islands Bhutan
  Chile Bosnia and Herzegovina
  Colombia Botswana
  Costa Rica Bouvet Island
  Dominica Brunei
  Dominican Republic Bulgaria
  Ecuador Cambodia
  El Salvador Cape Verde
  Falkland Islands China
  French Guiana Christmas Island
  Grenada Cocos Islands
  Guadeloupe Comoros Islands
  Guatemala Cook Islands
  Guyana Croatia
  Honduras Cyprus
  Jamaica Czech Republic
  Martinique Denmark
  Mexico Egypt
  Montserrat Estonia
  Nicaragua Faroe Islands
  Panama Fiji
  Paraguay Finland
  Peru France
  Puerto Rico French Polynesia
  Saint Kitts and Nevis Gabon
  Saint Lucia Gambia
  Saint Vincent and the Grenadines Georgia
  Solomon Islands Germany
  Suriname Ghana
  Trinidad and Tobago Gibraltar
  Turks and Caicos Islands Greece
  United States Greenland
  United States Minor Outlying Islands Guam
  Uruguay Vatican City
  Venezuela Hong Kong
  British Virgin Islands Hungary
  U.S. Virgin Islands Iceland
  Netherland Antillies India
    Indonesia
    Ireland
    Israel
    Italy
    Japan
    Jordan
    Kazakhstan
    Kenya
    Republic of Korea
    Kuwait
    Laos
    Latvia
    Lebanon
    Lesotho
    Liechtenstein
    Lithuania
    Luxembourg
    Macau
    Macedonia
    Madagascar
    Malawi
    Malaysia
    Maldives
    Malta
    Mauritius
    Moldova
    Monaco
    Mongolia
    Montenegro
    Morocco
    Mozambique
    Namibia
    Nepal
    Netherlands
    New Caledonia
    New Zealand
    Norfolk Island
    Norway
    Oman
    Papua New Guinea
    Philippines
    Poland
    Portugal
    Qatar
    Russian Federation
    Romania
    Saint Barthelme
    Samoa
    San Marino
    Sao Tome and Principe
    Saudi Arabia
    Senegal
    Serbia
    Seychelles
    Singapore
    Slovakia
    Slovenia
    South Africa
    Spain
    Sri Lanka
    Swaziland
    Sweden
    Switzerland
    Taiwan
    Tanzania
    Thailand
    Timor-Leste
    Togo
    Tonga
    Tunisia
    Turkey
    Tuvalu
    Ukraine
    United Arab Emirates
    Vanuatu
    Vietnam
    Yemen
    Spain - Canary Islands

We ship to the following countries on a DDP (Delivery Duty Paid) basis. This means all import duties and customs taxes are calculated and included within the purchase price:

Canada Puerto Rico United States

Any local sales taxes applicable will be added at the checkout page.

We also ship to various other countries on a DDU (Delivery Duty Unpaid) basis. This means you will be liable for any local sales taxes or import duties which may be charged on the delivery of your order.

Before the first DDU order is dispatched, we will always seek confirmation from you to make sure you are fully aware of the DDU policy.

Partial list of DDU countries:

Anguilla Antigua and Barbuda Argentina Aruba Bahamas Barbados Belize Bermuda Bolivia Brazil British Virgin Islands Cayman Islands Chile Colombia Costa Rica - San Jose Dominica Dominican Republic Ecuador El Salvador Falkland Islands French Guiana Grenada Guadeloupe Guatemala Guyana Honduras Jamaica Martinique Mexico Montserrat Netherlands Antilles Nicaragua Panama Paraguay Peru Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Solomon Islands Suriname Trinidad and Tobago Turks and Caicos Islands U.S. Virgin Islands Uruguay

Does JIMMY CHOO deliver to PO boxes?

Due to shipping restrictions we are unable to ship to post office boxes. We recommend you provide a suitable shipping address where we can obtain a signature on delivery. This address should be your billing or corporate work address.

Do you offer same day delivery?

We offer same day delivery for customers based in New York for a delivery fee of USD 25.00

Premier Daytime: Order by 10am for delivery on the same day between 10am - 5pm.
Premier Evening: Order by 2pm for delivery on the same day between 6pm - 9pm.

Will my parcel be insured and will I need to sign for it?

Your parcel is insured by JIMMY CHOO during the time it is in transit until it is delivered to you. A signature is required for every delivery and it is at this point where the responsibility for the goods delivered is passed to the consignee.

Will there be additional duties or taxes payable on my purchase?

The total invoice paid during the purchase process includes all taxes and/or duties for the merchandise to be delivered to the address in the country specified by the customer.

If you are shipping your order to a DDU destination, the products will show prices exclusive of Taxes and Duties. Once you receive your parcel, you are liable for all import duties, customs and local taxes levies by your shipping destination. We will always seek confirmation from you prior to dispatching your first DDU shipment.

If your order is to be shipped within the USA, sales tax will be charged on orders. No other tax or import duty will be applied to orders shipped within the USA

Please note: if an order containing fur is to be shipped to New Jersey, an additional 7% of sales tax will be added as a legal requirement. Customer Care will contact you to seek authorization before your order is dispatched.

In addition, this does not apply to DDU (Delivery Duty Unpaid) countries where the customer will be charged for any local sales taxes and import duties on arrival. Please refer to 'What countries does JIMMY CHOO ship to?' for further information.

Does JIMMY CHOO ship to multiple addresses?

During the checkout process, you will be asked to select the shipping address for your order. At this time, you can only ship your online order to one location. We realise that your order may include gifts that require shipping to several different locations. To do this you will be required to place separate orders for each address you wish to ship to. Should you require assistance to do this you can contact our Customer Care.

Can I change my delivery address once my order has been dispatched?

Once your order has been shipped, we are unable to redirect it, please do ensure there will be someone available to sign for your parcel.

Can I track my order?

As soon as your order is dispatched, we will send you a confirmation email along with your unique tracking number. You may use this number to track your order online with UPS or DHL.

Which Carrier do you use?

We deliver within the US via UPS, Monday to Friday from 9am-8pm.
For all international orders, DHL is used. DHL delivers between Monday and Friday 9am – 5pm.

What packaging will my order be delivered in?

Women’s shoes will be carefully packaged in their original JIMMY CHOO shoe box complete with a JIMMY CHOO ribbon and placed inside a felt dust bag.

Men's shoes will be delivered in grey JIMMY CHOO shoe boxes with felt dust bags.

Handbags will be dispatched in a JIMMY CHOO felt bag to protect the bag when not in use.