FAQ - Placing on order


How do I place an order on JIMMY CHOO?

Placing an order is easy, simply follow these steps:
  • Shop by browsing through any of our product categories and view more detail on each product page.
  • Add your chosen size to your shopping bag by clicking on the ‘ADD TO BAG’ button.
  • Review the items you have selected by clicking on the ‘MY BAG’. To delete an item from your shopping bag, click on the 'REMOVE' button next to the item.
  • To finalise your purchases, click ‘SECURE CHECKOUT’ and follow the instructions.
  • If you are interested in an item which is not available to purchase online, you can email us and we will try and locate the product for you in one of our boutiques and arrange a mail order purchase.

Do I need to create a JIMMY CHOO account to place an order?

You do not need to create an account to make a purchase. However, we recommend that you set up a JIMMY CHOO account to enjoy the benefits of managing your account which includes organising your payment and address details, reviewing your order history and gaining access to your own personal wish list.

Can I order over the phone?

If you would prefer to place your order by telephone, you may do so by calling our online Customer Care team on 1 (877) 955 2466, who are on hand to help 24 hours a day, 7 days a week.

What size should I choose?

JIMMY CHOO shoes come in Italian sizing and are true to size. Please refer to our size guide for further information.


We give you the opportunity to get the first look at our new season collections and the unique chance to reserve and purchase these key pieces in your size. Pre-ordered items are not immediately available to be shipped out to you as they are still being created by our Italian shoe making experts.

We provide you with estimated delivery times on the product page of your chosen item, please note these are guidelines and we will keep you updates on the status of your order.

Please note if you have purchased a pre-ordered item, payment will be taken and all items on your order will be held until we receive all the stock to send to you. If you have ordered an item that is immediately available on the same order, that item will be held back until all items are available to dispatch.

How do I know if an item is in stock?

The size dropdown list on the product page will specify whether your size is available to purchase. If the item is in your wish list ‘SOLD OUT’ will be displayed.

Please be aware that if an item is in your wish list or shopping basket, it can still sold as it is not reserved.

You may request to be added to an online waiting list or for assistance with locating your chosen style in your size in a store by clicking on the ‘Email for availability link’ on the product page.

I’ve forgotten my password, what should I do?

Please click on the ‘Forgot your password’ link on the sign in page and follow the instructions.

What payment types does JIMMY CHOO accept?

We accept PayPal,Visa, MasterCard and American Express cards.

Is it safe to use my credit card?

The security of your details is of top priority to us. To ensure that your shopping experience is safe, simple and secure JIMMY CHOO uses Secure Socket Layer (SSL) technology to protect the data you send to us over the internet. All credit card transactions on this site are processed using Datacash, a secure online payment gateway which encrypts your card details in a secure host environment. If you would prefer to place your order over the telephone, please do give us a call and we will assist.

Is my personal information kept private?

We will treat all the information you share with us as private and confidential. At no point will we share, rent or sell your personal information without your consent. For further details, please read the JIMMY CHOO Privacy Policy here.

In order to register with JIMMY CHOO, you are required to let us know your name and email address. To place an order we will require your billing address, delivery address, telephone number, credit card number and expiration date. If necessary these details may be used to verify your order.

We may use your contact details to let you keep you informed of our latest collections and JIMMY CHOO news.

Can I include a gift message with my order?

You are able to include a gift message with your order by entering your personalized message when prompted during check out.

Can I have my order gift wrapped?

We believe every delivery should be a delight to unwrap and all JIMMY CHOO orders arrive in the signature JIMMY CHOO packaging. Shoes will come in their original shoe box wrapped luxuriously in tissue paper and finished with ribbon. Handbags will arrive carefully packaged within a protective felt bag.

How will I know when you have received my order?

After you place your order, you will receive an email confirming that your order has been received. This does not mean your order has been accepted. Once your payment details have been approved, the receiving address has been verified, and the item has been located, your order will be accepted and the item will then be dispatched. Please do keep an eye out for any emails from us once your order has been placed, as we may contact you to verify some details.

Can I amend my delivery address once the order has been placed?

Before your purchases have been prepared for dispatch we may be able to amend your shipping details whilst we check your new address.

Should the shipping address need to be amended, a new order will need to be placed.

Can I add an item to an existing order?

We are unable to add an item to an order or combine two orders together in the same shipment. You will be required to cancel your order and place a new one with all the items you wish to purchase; alternatively you may simply place a new order for the additional item.

Can I purchase a gift voucher?

Whilst gift vouchers are not available online, they can be purchased and redeemed directly at our main Boutiques. For more information, please use our Store Locator.

Will JIMMY CHOO have seasonal sales?

Our seasonal markdowns occur twice a year. To make sure you are notified about all our forthcoming sales, promotions and new arrivals, register for email updates by submitting your email address at the bottom of the homepage.