Shipping Information

WHICH COUNTRIES DOES JIMMY CHOO SHIP TO?

JIMMY CHOO ships all domestic orders via UPS and all international orders via DHL.

We ship to the following countries on a DDP (Delivery Duty Paid) basis. This means all import duties / customs taxes and local sales taxes are calculated and included within the purchase price.

Canada
Puerto Rico
United States

We also ship to various other countries on a DDU basis (Delivery Duty Unpaid). This means the customer will be liable for any local sales taxes or import duties which may be charged on the purchase.

Before the first DDU order is dispatched, we will always seek confirmation from our customers to make sure they are fully aware of the DDU policy. This address should be your billing or work address.

If your country is not included in the below list, send an email to customercare.usa@jimmychooonline.com and we will confirm whether we are able ship to you.

Partial list of DDU countries:

Anguilla	Dominica	Netherlands Antilles
Antigua and Barbuda	Dominican Republic	Nicaragua
Argentina	Ecuador	Panama
Aruba	El Salvador	Paraguay
Bahamas	Falkland Islands	Peru
Barbados	French Guiana	Saint Kitts and Nevis
Belize	Grenada	Saint Lucia
Bermuda	Guadeloupe	Saint Vincent and the Grenadines
Bolivia	Guatemala	Solomon Islands
Brazil	Guyana	Suriname
British Virgin Islands	Honduras	Trinidad and Tobago
Cayman Islands	Jamaica	Turks and Caicos Islands
Chile	Martinique	U.S. Virgin Island
Colombia	Mexico	Uruguay
Costa Rica - San Jose	Montserrat	Venezuela

DOES JIMMY CHOO SHIP TO POST OFFICE BOXES?

Due to shipping restrictions we are unable to ship to post office boxes. We recommend you provide a suitable shipping address where we can obtain a signature on delivery. This address should be your billing or work address.

DOES JIMMY CHOO SHIP TO MULTIPLE ADDRESSES?

During the checkout process, you will be asked to select the shipping address for your order. At this time, you can only ship your online order to one location. If you are placing an order that includes gifts, we suggest you place separate orders for each address you wish to ship to. Should you require assistance to do this you can contact our Customer Care team on:

USA (toll free) 1 877 955 2466

HOW SOON WILL MY ORDER ARRIVE?

We offer delivery to more than 50 countries around the world as indicated on the order form. US Sales Tax will be added to all orders placed within the US. This will be clearly indicated during the order process. We endeavour to dispatch all orders within 48 hours, however, please allow up to 7 days for delivery as external factors may cause delays.

Your order will be shipped once:

Payment has been approved.
The delivery/billing address has been verified.
If you have ordered an item from a waiting list it will be shipped once the merchandise is in stock.
In calculating when your order will arrive, start with the day in which all three of these prerequisites have been met and count only business days thereafter.

* Orders must be received by 1pm for New York same day deliveries. We will endeavour to dispatch US/New York Premier orders within 24 hours of receiving your order.

IS MY PERSONAL INFORMATION KEPT PRIVATE?

We treat all the information you share wit us as private and confidential. At no point will we share, rent or sell your personal information without your consent. For further details, please read the JIMMY CHOO privacy statement. In order to register as a user at JIMMY CHOO, we will need to know your name, mailing address and email address.

To process credit card orders online, we will also require the following information: your billing address, shipping address, telephone number, credit card number and expiration date. We will use your billing and credit card information to process your order and inform you of its delivery. Please note that JIMMY CHOO does not keep your credit card details on the JIMMY CHOO website, and these details are therefore protected from any breach of security at the JIMMY CHOO website. We may also use information we collect to inform you of new goods and services via emails. If you do not wish to receive these emails, please send an email to unsubscribe@jimmychoo.com Navigational information is only used for internal purposes to enhance the customer shopping experience and site usability and is not shared with any outside parties. Financial information is used to check the user's qualifications and to bill the user for products.

HOW MUCH WILL I BE CHARGED FOR SHIPPING?

The following table details our shipping costs: