Privacy Policy Checkout

This privacy statement was last updated on 22 October 2013.

J. Choo Limited (“Jimmy Choo”) is registered in England and Wales under Co No 03185783 whose registered office is at 10 Howick Place, London SW1P 1GW.  Jimmy Choo and its subsidiaries form part of Labelux Group GmbH group of companies (collectively the “Group Companies"). LABELUX GROUP GmbH is the controlling company of Group Companies which include Bally, Belstaff, Jimmy Choo and Zagliani.

Jimmy Choo uses the Site not only to inform you about the Company (including information about the Group Companies and their products) but also to collect and process your personal data.

Jimmy Choo respects your privacy and understands the importance of protecting your personally identifiable information. This privacy statement identifies and describes the types of personally identifiable information we may collect from you when you visit the JIMMY CHOO website, how we use this information, when we share this information with third parties, and how we protect this information. By using our website, you consent to the collection and use of this information by JIMMY CHOO.

We reserve the right to modify, alter, or otherwise update this statement at any time, and we encourage you to check back periodically so that you are always aware of the most current policies and practices that JIMMY CHOO has in place to protect your personally identifiable information. Please contact our customer care team at CUSTOMERCARE@JIMMYCHOOONLINE.COM if you have any questions about our privacy statement.


1. Personally Identifiable Information:
We may collect personally identifiable information from you, which includes but is not limited, to your name, email address, physical address, phone number, certain payment card information, gender, and birthdate when you order JIMMY CHOO items through our website; purchase our products in our retail stores; save your information with us online; sign up to receive promotional materials via mail or email; or participate in a contest, promotion or survey. Some of the personally identifiable information we collect from you, including your name, address, phone number, email address, and certain payment card information, is required in order to process your online purchases, respond to your requests, and contact you about your online purchases, if necessary.

2. Automated Information: We also collect non-personally identifiable information when you interact with our website and respond to our electronic communications and advertisements, which enables us to enhance your shopping experience by tailoring information to fit your personal preferences. Examples of non-personally identifiable information that we may collect include the date and time of your visit, your originating IP address, the web pages and images that you request, your purchases, cookies, and web beacons.


A cookie is a small amount of data sent from our server and stored on your computer's hard drive.

Cookies that are strictly necessary for the operation of the Website: Some of the cookies we use are essential for parts of the Website to operate and are already set. These are strictly necessary for the sale of products requested by you and without them the Website cannot operate as intended.

Cookie name

Originating page Purpose Expiry


All Collecting region code and setting user region. Never


All Collecting language code and setting display language. Never


Add to basket/log in User reference id + verification hash collected, for the purposes of session control. Never


First page visited Collects session ID for the purposes of session control. Never


Viewing items Collects list of recently viewed items for the purposes of displaying "recently viewed items" panel. One week


Viewing items Colects list of recently viewed items for the purposes of dislaying "recommended items" panel. One week


Viewing items Collects recommended items tracking code for the purposes of building "recommended items" data. One week


Viewing currency Collects data on currency to rate against in order to provide an exchange rate. One week


First page visited  Referral data to track sites that link to Venda. 2 days 


First page visited  Referral data to track sites that link to Venda.  2 days 


Product list/search list page Keep user's preference for the product information display page.  1 week 


Product list/search list page  Keep user's preference for the number of products to view per page  1 week 


Search  Keeps last 3 keyword searches for the purpose of displaying the last 3 key words so users can quickly go back to them  1 day

Tracking tags 

Various  Analytical services  Not disclosed 


All  First  Managing performance on the Venda platform 

Other uses of cookies (where you have consented to such use):

Where you consent to us doing so, we also use cookies and other such devices to compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website (we cannot identify you personally in this way). We use cookies and other such devices to allow us to understand who has seen which pages and advertisements on the Website, to determine how frequently particular such pages and advertisements are visited, to determine the most popular areas of the Website and generally in order to monitor usage of the Website.

Where you consent to us doing so, we may also use cookies and other such devices to:

• to allow you to carry information across pages of our Website and avoid having to re-enter information;

• within registration to allow you to access stored information;

• to help us recognise you as a unique visitor when you return to our Website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly;

• speed up searches; and/or

• within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so.

Browser settings:

Most internet browsers are automatically set up to accept cookies, but you can set your browser to refuse a cookie or ask your browser to show you where a cookie has been set up. Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of this Website may not be available to you.

Find out how to disable/enable cookies by clicking on the “Manage Cookies” section of the Interactive Advertising Bureau UK website on the following linkHTTP://WWW.ALLABOUTCOOKIES.ORG

We may use Adobe Flash Player to display video or image content. It may not possible to block or restrict flash cookies using your browser settings. However information on how to control flash playerprivacy and security settings is available from the Adobe website at: HTTP://WWW.ADOBE.COM/PRODUCTS/FLASHPLAYER/SECURITY


We may use information you provide to us for a variety of purposes, including but not limited to, process purchases, refunds, exchanges, and other transactions; to contact you about questions or communications regarding your order; to respond to your customer service inquiries; to contact you about new products, services, special events and promotions, unless you have elected otherwise in accordance with the “How Can You Access or Change Your Information?” section of this privacy statement ; to help us learn about your shopping preferences; to help us improve our website, retail stores, products and services; and to enhance your shopping experience. We may combine any information collected about you in our retail stores with the information collected through our website in order to enhance and personalize your shopping experience, and for promotional purposes.


Except as described in this privacy statement, we do not sell, share or distribute your personally identifiable information to third parties.

Jimmy Choo may combine the information directly provided by you with the information about you collected online or offline by Group Companies. Your personal data will be used by Jimmy Choo and/or shared with the Group Companies, including those located outside the European Economic Area (“EEA”) as well as with consultants and business partners.

We may also share personally identifiable and non-personally identifiable information about you with unaffiliated third parties that collect, manage, analyse or maintain data on our behalf, including website hosting service providers, payment processors, freight forwarders, carriers, companies that conduct or manage our marketing and promotional campaigns, and other third parties that perform services on our behalf (e.g., sending promotions and other communications and conducting contests and surveys). Such third parties may operate outside of the EEA.

We may also share your information with third parties when we believe such disclosure is required to (i) comply with laws, regulations and/or government policies; (ii) comply with court orders, legal processes, or government enforcement actions; (iii) establish or exercise our legal rights, protect our rights and interests, or defend against legal claims; or (iv) detect, investigate, prevent, or take action with respect to illegal activities, suspected fraud or misconduct, securities or technical issues, situations involving potential threats to the physical safety of any person, or violations of our terms of use or privacy policies.

In the event that we, or any of our affiliates, subsidiaries or Group Companies, are involved in a business transaction such as a merger, an acquisition, or any form of sale of all or a portion of our stock or assets, we may transfer your personally identifiable information to the buyer.


You may access, review and edit the personally identifiable information that you provide to us online. To edit this information, simply sign in to your account on the JIMMY CHOO website using your email address and password, click “My JIMMY CHOO,” and click the appropriate edit option under “Account Details.”

You can also ask us to update your personally identifiable information or communication preferences by contacting us using the information provided in the “Contact Information” section of this privacy statement. Please note that any request to update your information may take up to 10 business days to process and that you may continue to receive communications from JIMMY CHOO using the previously provided information until your request becomes effective.


We strive to provide you with a safe, secure shopping experience. To achieve this goal, we have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personally identifiable information. Since the security of any data transmission over the internet cannot be unconditionally guaranteed, any information that you transmit to us is at your own risk. The data that we collect from you may be transferred to, and stored at, a destination outside the EEA.

Orders placed online are processed through a third party vendor that uses Secure Socket Layer (“SSL”)

technology to protect your personally identifiable information. SSL encrypts your order information, including your name, address, and payment card number before it is transmitted online.

We also protect your personally identifiable information by requiring you to provide a valid email address and a personal password when you create an account using the JIMMY CHOO website. To protect your personally identifiable information, we strongly encourage you to maintain the secrecy of the password to your JIMMY CHOO account.


The JIMMY CHOO website is intended for general audiences and is not targeted to or intended for use by children. We do not intentionally collect personally identifiable information from children under the age of thirteen. If we become aware that a child under the age of thirteen has submitted personally identifiable information through the JIMMY CHOO website without prior verifiable parental consent, we will remove such information from our files.


While using this website, you may be linked or directed to other websites hosted by third parties. We do not control, and are not responsible for, the privacy practices and policies of such third parties or the content of these third party websites. This privacy statement does not describe the information collection and disclosure practices of such third parties. We encourage you to review the privacy policies and statements of such third parties.

Equality Act 2010 The Site was created and is maintained with accessibility in mind. We aim to reach conformance level [a/aa/aaa] from the Web Content Accessibility Guidelines (WCAG). Visit the accessibility section for full details.