Enjoy more personalised shopping:
Your browser's Javascript functionality is turned off. Please Enable Javascript so that you can experience the full capabilities of this site.
Please contact our Customer Service team on (+1) 8778944126
SCOPE AND CONSENT
This Privacy Policy applies to information that J. Choo (USA), Inc. which is located at 11 West 42nd Street, Floor 27, New York, NY 10036 (referred to herein as "Jimmy Choo", "we", "us", or "our") “Jimmy Choo”, “we,” “us” or “our”) collects, uses, shares or otherwise processes that identifies, relates to, describes, or can otherwise be associated with individuals (individually and collectively referred to herein as “you”, “your” and “yours”) (“Personal Information” or “PI”) in connection with the following customer facing operations in the United States and Canada (individually, "Service" and collectively, "Services"):
This Privacy Policy provides you details about the PI we collect, use, share or otherwise process, the purposes for which we use that PI, to whom and for what purposes we may disclose that PI, how we protect that PI, the rights and choices you have with respect to that PI, and how you can reach us to get answers to your questions.
Importantly, we use service providers to help us operate, administer and provide our various Sites and Services. Thus, where relevant, our service providers collect, use and otherwise process your PI and Site Usage information on our behalf. As such, the use of the terms “we,” “us,” or “our” throughout this Privacy Policy shall be interpreted to include our service providers acting on our behalf.
Where certain states, provinces, geographic regions or territories require additional terms, you will see those additional location-specific or region-specific terms addressed and they shall only apply to customers who are residents of those specific locations.
Additional privacy notices may be provided by us to you in connection with certain activities, programs, offerings, or websites. We may also provide additional notice, prior to or at the time of collection of PI, where new purposes for processing your PI arise or to clarify our practices regarding your PI.
As indicated in the General Terms and Conditions of Sale, Jimmy Choo manages the Website's online store, and Stores, which involves managing activities such as processing orders, delivering products, and processing returns as well as other activities necessary to facilitate the sale of products via the Website and in Store orders. To perform these activities, Jimmy Choo may process users' information (including name, address, and credit card information).
By using the Website, or Store, each user consents to our collection, use, disclosure, retention, storage, and transfer of his/her information as described in this Privacy Policy, the Terms and Conditions of Use and Terms and Conditions of Sale (https://us.jimmychoo.com/en/customer-services/terms-and-conditions-of-sale.html).
The data controller of the Sites is J. Choo Limited, with registered office at 10 Howick Place, London, SW1P 1GW United Kingdom (Company Registered Number: 03185783) ("Jimmy Choo", "we", or "us"). Jimmy Choo is part of Jimmy Choo Group Limited (the “Group”).
OUT OF SCOPE OF THIS PRIVACY POLICY
Children's Privacy The Sites are not directed or targeted to children under the age of sixteen (16) nor do we knowingly collect any PI from children under sixteen on the Website or in Stores. If you are under sixteen, do not provide your information to us or the Website. If you become aware that your child or any child under your care has provided us with information without your consent, please contact us at J Choo USA, Inc., 11 West 42nd Street, Floor 27, New York, NY 10036 or send an email to customercare.usa@jimmychoo.com.
Information Related to Employment or Business Dealings with Jimmy Choo This Privacy Policy does not apply to information collected in the employment context or in a business context. To the extent required and applicable, such information is processed in accordance with a separate privacy policy/notice, which may be obtained either on the applicable portal or by contacting us to request a copy of the applicable policy/notice.
Third-Party Websites/Content The Website may contain links (which may take the form of hyperlinks, widgets, clickable logos, plug-ins, images or banners) to, or content and other information from, websites or services operated by entities other than us (e.g., social media platforms). This Privacy Policy does not apply to such other websites or services, even those belonging to the Group which have their own Privacy Policies. Jimmy Choo does not own or control such content or information practices, and we recommend that you review their posted privacy policies so that you understand their relevant information collection, use, disclosure and processing practices.
COLLECTION OF DATA
A user can browse the Website without telling us who he/she is or revealing any PI about himself/herself. If a user chooses to provide us with PI (e.g., in connection with the use of the services and features offered through the Website), however, then he/she is no longer anonymous to us.
We collect the following types of information (collectively "Data") in order to provide users with the use of and access to the Website and/or the services and features offered through the Website as well as to help us personalize and improve users' experiences on the Website:
Users may be required to provide certain Data to us to create an account on the Website and to access the services and features offered through the Website, including the online store and the relevant e-commerce services. Failure to provide Data to us may prevent a user from accessing and using the services and features offered through the Website or Sites.
The provision of Data to us for marketing purposes is always voluntary and optional. In the event a user elects to not provide Data to us for marketing purposes, that choice will have no effect on the user's ability to use the services and features offered through the Website or Sites.
COOKIES AND AUTOMATIC DATA COLLECTION TOOLS
The Website uses certain tools, such as cookies, to automatically collect Data. A cookie is a small text file that is used to store information on a user's Internet browser or a user's computer's hard drive when the user visits a website, such as the Website. A cookie does not contain information that identifies a person, but it allows for the linking of a user's computer to the information provided by the user on the Website (such as, for example, linking a user's IP address and other information about the user's experience on the Website to his/her preferences expressed while choosing services and purchasing products offered through the Website). Cookies are disseminated by servers and no one may gain access to information contained therein. The information stored in cookies is gathered directly and automatically by the Website and is processed in an aggregate and anonymous manner.
The use of cookies and other automatic data collection tools is necessary for the proper functioning of the Sites and their Services. In the event a user disables cookies, Jimmy Choo cannot ensure that all web pages of the Website will be displayed and/or that certain services will be supplied.
JIMMY CHOO uses the following types of cookies:
To learn more about Targeted Advertising in general, please visit the Network Advertising Initiative (NAI) at www.networkadvertising.org and the Digital Advertising Alliance (DAA) at www.aboutads.info. Additionally, the NAI and the DAA each offer consumers choices with respect to their privacy in the context of Targeted Advertising; please visit the NAI Consumer Opt Out page or the DAA’s Consumer Choice Tool for more information and resources. In Canada, please visit the DAAC’s Choice Tools.
DATA TYPES COLLECTED
Information we collect about you:
The personal information you give us may include your first and surname, title, gender, birthdate (day and month), email address, phone number, address, financial information (such as credit or debit card details), as well as shipping address, billing address, and any other information that you consider necessary to provide us with.
The information collected from you via our Website will be matched with PI you may have given us in our Stores. This is to help us ensure that the data we hold about you is kept accurate and up to date.
Categories of Personal Information
The PI we collect, use, share, or otherwise process about you depends on the Service(s) or the circumstances of your interaction with us.
The following are the categories of PI that we may collect or otherwise process:
Basic Identifiers including your name, home address, mailing address, billing address, shipping address, telephone numbers, email address, month and date of birth, gender,* signature, social media handle(s), or other similar identifiers.
Pseudonymous Identifiers or Device Information including IP Address, unique personal identifier, online identifier, hashed email, device identifier or other similar identifiers.
Commercial information including transactional information (including payment information, products or services purchased, obtained, returned, exchanged), virtual shopping cart details, clothing or footwear sizing, activity related to your Jimmy Choo account (including account log-in credentials*), contests, sweepstakes, other purchasing or consumer histories, or other similar preferences or tendencies.
Internet or Other Electronic Network Activity Information including browsing and search history on our Sites, social media activity, activity obtained in the course of providing you the products or Services, activity related to your interactions with our advertisements, emails or Sites.
Geolocation Data** including information to allow us to direct you to the appropriate website.
*Categories denoted with a (*) may be considered a Characteristics of Protected Classifications under California or Federal law or Sensitive Personal Information.
** Most mobile devices (and mobile apps) allow you to turn off location services if you do not want your location information collected.
Site Usage Information
“Site Usage Information” includes, but is not limited to: (i) your browser type, device type, carrier (if applicable), device address, operating system, IP address, domain name from which you accessed a Site, etc.; (ii) general location information, including region, continent, country, city, zip code and time zone; (iii) information about your browsing activities on and through a Site, such as (a) the date and time you visit one of the Sites, (b) the areas or pages of a Site that you visit, (c) the amount of time you spend viewing a Site or specific areas of a Site, (d) the number of times you return to a Site or a specific area of a Site, (e) the web sites or pages you visited prior to visiting a Site, (f) the websites or pages you visit after you leave a Site; (g) searches you have performed on the Site and on other websites that led you to our Site; (h) social plug-ins with which you have interacted on our Site; and (j) other similar Site usage data.
Information other Jimmy Choo Group members collect about you
This is information we receive about you when you make a purchase in one of our Stores or concession Stores if you have completed a Store Personal Information card. These Stores will also provide us with a record of your transaction.
Information we receive from other sources about you
We work closely with third parties, for example, business partners, sub-contractors for technical, payment and delivery services, advertising networks, analytics providers and search information providers. If we receive information about you from them, we will always seek assurances that they are providing information to us in accordance with data protection laws and that they are transparent with you that they may share your data with us. We may use this information to update our records about you to keep them accurate.
USE OF DATA
Jimmy Choo may use Data for the following purposes:
Furthermore, with a user's freely given consent, Jimmy Choo may also use Data to create individual or group profiles (user profiling) and for marketing purposes, notably to send to users-via newsletters, emails, or text messages-information and updates on Jimmy Choo products or initiatives, offers, exclusive sales, promotional campaigns, and events and shows organized by Jimmy Choo or in which Jimmy Choo takes part, including invitations to those events and shows. To opt-out of receiving marketing messages from us, see the User’s Choice sections below.
We do not share users' Data to third parties for their marketing purposes without users' explicit consent. We may combine users' Data with information we collect from other sources and use it to improve and personalize our advertising and marketing to users. We do not sell users’ data to any third parties.
STORING AND PROTECTING DATA
Data collected will be stored and processed via an electronic system owned and managed by ENTSERV SCHWEIZ GMBH (a DXC Technology company) (“DXC”) with its registered office address at Neue Winterthurerstrasse 99, 8304 Wallisellen, Switzerland, a service company to the Jimmy Choo Group.
We protect users' Data by using technical and administrative security measures to reduce the risk of loss, misuse, and unauthorized access, disclosure, and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access controls. Please understand, however, that no system is perfect or can guarantee that unauthorized access or theft might not occur.
We take steps to ensure that the Data we collect is accurate and up to date, and we provide users with the opportunity to update their information as specified in this Privacy Policy. To provide use with updated information, contact us at customercare.usa@jimmychoo.com.
DATA COMMUNICATION AND DISCLOSURE
Data will be accessible by Jimmy Choo personnel, including employees and external contractors.
We may also share users' Data with:
The aforementioned third parties that may receive users' Data will process that Data for the same purposes as specified above and in accordance with applicable law. Jimmy Choo will retain a list of the third parties with which Data is shared, which will be available upon request.
If users' Data will be used or disclosed for any purpose other than the purposes described in this Privacy Policy, they shall receive prior notification of such use or disclosure. Data will be transferred to Jimmy Choo Group companies located outside the United States or EEA only with a user's freely given consent.
LENGTH OF PROCESSING
Your PI is stored by us and/or our service providers for as long as necessary to fulfill the specific purposes described herein and to the extent permitted by applicable laws. When we no longer have a legitimate business purpose for your PI, or when you request that we delete your PI (except where we need to retain it in order to comply with a legal obligation, are permitted to retain it under applicable law or need to retain it to establish, exercise or defend legal claims), we will remove such information from our systems and records, which includes taking steps to anonymize it so that you can no longer be identified from it.
USERS' CHOICES
Users are entitled to obtain, at any time, a copy of their PI and to have any inaccuracies corrected. Where appropriate, users may have their PI deleted, corrected, amended, or completed. To do so, please or send an email to customercare.usa@jimmychoo.com, or write to us at J Choo USA, Inc., 11 West 42nd Street, Floor 27, New York, NY 10036
Users may revoke, at any time, consent to the delivery of commercial and promotional material via email by clicking the "unsubscribe" link in every commercial communication sent by Jimmy Choo and/or other companies of the Jimmy Choo Group.
YOUR PRIVACY RIGHTS
Under California law,, and other State laws residents have the right to request from JIMMY CHOO the names and addresses of third parties to whom we have disclosed personally identifiable information about you and whom we know or reasonably should know to have used such information for direct marketing purposes. For your own privacy and security, in our discretion we may require you to prove your identity before providing the requested information.
You also have the right to request that we delete PI that we process about you, except we are not obligated to do so under certain circumstances, such as if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.
To make such requests, please contact us at USprivacy@jimmychoo.com or call us at 1-800-913-4393. The Subject Access Request Form is available here and Right To Be Forgotten Form here.
Authorized Agent: If you designate an authorized agent to submit a request on your behalf, you must have the authorized agent attach the signed form when they submit a Request Form on your behalf.
For your own privacy and security, and in our discretion, we may require you to verify your identity before providing copies of your personal information, deleting or correcting the requested information. Additionally, we will only provide a copy of your PI to you, even where you utilize an Authorized Agent to submit the request.
We will not discriminate against you for exercising any of your rights.
WHO IS PART OF THE JIMMY CHOO GROUP?
The members of the Jimmy Choo Group who operate under the “Jimmy Choo” brand and who could be “data controllers” in relation to your personal information, are:
• J. Choo Limited - 10 Howick Place, London, SW1P 1GW, United Kingdom • J Choo USA Inc - 11 West 42nd Street, Floor 27, New York, NY 10036, United States of America • J. Choo Canada Inc - 840 Howe Street (suite 1100) Vancouver, BC, V6Z 2MI, Canada • J Choo Germany GmbH - Prinzregentenstrasse 48, 80538 Germany • Itachoo S.r.l. - Via Manzoni 7, Milan 20121 Italy • Franchoo SAS - 34, Avenue Montaigne, 75008, Paris, France • Jimmy Choo Spain SL - C/Claudio Coello, no 91, 28006, Madrid, Spain • J Choo (Switzerland) AG - Bahnhofstrasse 26, 8001 Zurich, Switzerland • J. Choo (Belgium) BVBA - Boulevard de Waterloo 53, 1000 Brussels, Belgium • J. Choo Netherlands B.V. - Stadsweide 2, Unit 390, Designer Outlet Roermond, 6041TD Roermond, Netherlands • J. Choo Czech s.r.o - Rybná 682/14, Staré Město, 110 00 Praha 1, Czech Republic • J. Choo RUS LLC - Rm 2, First Floor, Building 12, Nizhnyaya Krasnoselskaya 40/12, Moscow 105066, Russia • J. Choo (Austria) GmbH - Tuchlauben 4, 1010 Vienna, Austria • Jimmy Choo Hong Kong Limited - 16/F, One Peking Road, Tsim Sha Tsui, Kowloon, Hong Kong, SAR China • J. Choo (Asia) Limited - 16/F, One Peking Road, Tsim Sha Tsui, Kowloon, Hong Kong SAR, China • Jimmy Choo Tokyo K.K. - 8th Floor,Toda Building, Aoyama, 8-5-34, Akasaka, Minato-Ku, Tokyo, Japan • Jimmy Choo (Shanghai) Trading Co. Limited - Units 4611-4612, Hkri Centre One, Hkri Taikoo Hui, 288 Shimen Road (No.1), Jingan District, Shanghai, P.r. China • Jimmy Choo (Malaysia) SDN.BHD. - Soho Suites @ KLCC, Block A2, Level 32-3A, No.20 Jalan Perak 50450, Kuala Lumpur, Malaysia • Jimmy Choo (Singapore) Pte. Limited - 302 Orchard Road, #13-01/04, Tong Building Singapore 238862, Singapore • Jimmy Choo Korea Limited - 3rd Fl, Cheongdam 57 Bld, 11, Dosan-daero 98-Gil, Gangnam-gu, Seoul, Korea • JC Gulf Trading LLC - Office No 104, Al Tayer, Garhoud, PO Box 2623, Dubai, United Arab Emirates • J. Choo Sweden AB, c/o Setterwalls, Sturegatan 10, P.O. Box 1050, SE 101 39 Stockholm, Sweden • J. Choo Norway AS - Nedre Slottsgate 17, 0157 Oslo, Norway • J. Choo Denmark ApS - Købmagergade 7, DK-1150 København K, Denmark • J. Choo (Macau) Co., Limited - Avenida da Praia Grande, no. 405, China Law Building, 26th Floor, Macau, SAR China • J. Choo Portugal Unipessoal LDA – Avenida Duque de Ávila, 141, 1˚ direito, Lisboa, Portugal • J. Choo (Thailand) Co., Limited - No 540 Mercury Tower Building, Level 11, Suite 1174, Ploenchit Road Kwaeng Lumpini, Khet Pathumwan Bangkok, Thailand • Capri (Australia) Pty Ltd – Level 3, 112 Castlereagh Street, Sydney, NSW, 2000, Australia • J. Choo Hungary Kft - 1062 Budapest, Váci út 1-3-Ep. 6. Em. Hungary
BRAND PROTECTION
Jimmy Choo works with customs authorities, law enforcement and legal representatives globally in an effort to prevent the sale of counterfeit Jimmy Choo products, both online and offline. To avoid the risk of purchasing counterfeit products, it is best to buy only from an official Jimmy Choo e-commerce website, an official Jimmy Choo retail store, or an authorized department store, specialty retailer or e-tailer that you know to be reputable. To report counterfeits, please email brandprotection@capriholdings.com.
UPDATES
We will notify you of changes to this Privacy Policy by posting the amended terms on the Website. In the case of any changes that affect user rights, we will endeavor to provide at least thirty (30) days’ notice before the effective date of the changes. If you have provided us with your email address, we will also notify you of material changes to this Privacy Policy that would affect your rights by sending an email at least thirty (30) days before the effective date of the changes to the email address you most recently provided to us. We encourage you to keep the email address you provide to us current, and to promptly notify us of any changes to your email address, so that you may receive any notices we send to you regarding material changes to this Privacy Policy. If you do not agree to the new terms, you should stop using the Website, and if you are a registered user, you may cancel your account with us within the thirty (30) day period by contacting us at customercare.usa@jimmychoo.com. and you will not be bound by the new terms. Otherwise, continued use of the site after the effective date of changes constitutes acceptance of the new terms.
Please contact our customer care team customercare.usa@jimmychoo.com if you have any questions about our privacy statement.
This Privacy Policy was updated on 25th December 2022.
The Effective Date of this Privacy Policy is 25th December 2022.