Creating an account is easy. Just fill in the form on the next page and enjoy the benefits of having an account, including
View the details and progress of your order, including delivery tracking information.
If you wish to receive a refund or exchange, please book here. Please note: a Jimmy Choo account is not required to request a return or exchange.
1
Request Return
Enter your order number and email address in the “Order Status & Returns” section of the sign-in page
2
Select Return Option
Select to return items from your order either for an exchange or refund
3
Send your Return
Carefully package your items and send them back to us, following the guidelines on your returns note
4
We'll be in touch
We’ll process your refund or ship your exchange once your original order is with us. You’ll receive an email confirmation to keep you updated
