ETERNAL STYLE WITH JIMMY CHOO

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Bespoke repairs extend the life of your favourite pieces

Our pieces are crafted with the utmost care and designed to last. This promise to ensure your favourite Jimmy Choo pieces always look impeccable begins with our extensive Product Care Guide.

Our bespoke repair service is guaranteed for 5 years from the date of purchase, provided your piece was acquired from our website, one of our boutiques or an authorised Jimmy Choo retailer. Nevertheless, if your purchase falls outside this timeframe, we’ll endeavour to help you restore it in whatever way we can.

Each repair case is assessed on a one-to-one basis, making it a truly bespoke service. In instances where a design component – such as a fabric or heel style – is no longer in production, our experts will work with you to source a suitable alternative. Simply contact your nearest Jimmy Choo boutique or our Customer Service Team to find out more.

Due to the rigorous nature of this service, the calibre of craftspeople we work with and our commitment to fair pay, a fee applies to this service.

REPAIR SERVICE

It’s our unwavering commitment to quality, the circular economy and extending the life of our products that motivates us to continually push the boundaries of both design and craftsmanship.

1

Request

Get started by completing the online repair form or visiting one of our boutiques.

2

Assessment

If you are happy with your preliminary quote, your piece will be sent to one of our repair centres to be assessed.

3

Confirmation

Once we have assessed your piece, our team will be in touch to confirm your quote and take payment.

4

Repair

A team of master artisans will meticulously repair your piece.

5

Return

One the repair work has been completed, your beautifully restored piece will be returned to you.

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PRODUCT CARE

PRODUCT CARE

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WARRANTY

WARRANTY

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