Outlet Returns
If you wish to return an item purchased in one of our outlet stores via our In-Store Online Order service, please contact our Customer Services team to request a refund or exchange. Call from USA 1-877-894 4126 or Canada 1-855 290 0718. Alternatively email us at customercare.usa@jimmychoo.com
Please note all other purchases made in our outlet stores are not eligible for a refund and only an exchange or store credit can be offered.You have 14 days from receipt of your order to advise us of your intention to return or exchange. You then have a further 14 days to return the items back to us by following the below process.
We aim to process all returns within 3 calendar days of receiving your order back. Whilst it may be sooner, please allow up to 5 calendar days during sale periods.
You are also able to return your item(s) back to the original outlet store you purchased in.
CONDITION OF RETURN:
All Jimmy Choo items must be returned in an unmarked, unused condition with the original packaging, including dust bag(s) and authenticity cards. The branded shoe box is considered part of the product and should be returned in a protective shipping box.
Due to the delicate nature of our soles, shoes should be tried on a clean, dry and protected surface (e.g. a carpeted surface) and away from any moisture. Shoes that are returned without a box, in a damaged box, with marked soles or missing components such as the dust bag(s) may not be accepted, and will be sent back to the delivery address used in the original order.
Any items that have been altered or repaired by an external repair service will not be accepted for a refund or exchange.