1 Request Return Enter your order number and email address in the “Order Status & Returns” section of the sign-in page 2 Select Return Option Select to return items from your order either for an exchange or refund 3 Send your Return Carefully package your items and send them back to us, following the guidelines on your returns note 4 We'll be in touch We’ll process your refund or ship your exchange once your original order is with us. You’ll receive an email confirmation to keep you updated How To Return Or Exchange Your Online Purchase: You can return or exchange items purchased online in selected Jimmy Choo standalone stores. You will need to present your returns documents at the time of the return or exchange. Our in-store associates will be on hand to assist with the return for a refund, as well as a new purchase of your preferred item. Credit for your returned item(s) will be refunded back to your original payment method only, and you will receive an email confirming the completion of return processing. Alternatively, we are pleased to offer free returns to all customers where the purchases meet our Returns Policy. Please follow the steps below in order to go ahead with your return: To register an item for a return please sign into your account or go to Order Status & Returns, both can be found here. Select the item to return or exchange and enter the reason (selecting the exchange size where applicable). Please read and accept the conditions of return. Carefully pack your returns including the preprinted returns note. Please place the item in its branded packaging in a protective shipping box. Attach the preprinted returns barcode to the outside and seal the parcel. Drop your return to any UPS drop off point, which can be located via the UPS website here. We ask that you use only the provided returns barcode to return all items back to us. You will be notified by email once your return has been received and processed. If you have requested an exchange, we will notify you once your new item has been dispatched, along with your tracking number. Please note that orders made via our Outlet stores will need to be returned to the place of purchase or to our distrubution centre, but not to a Jimmy Choo standalone store.