Voyager Care Guide

Need help? Dial Customer Care toll-free (+1)18778944126


These general conditions of use contain tips and warnings on performance, safety and the consequences of improper use or improper maintenance of the VOYAGER BOOTS.

These conditions of use must be read carefully before using the VOYAGER BOOTS for the first time and must be conserved.

Please contact Jimmy Choo customer services with any questions or for further clarification:

The VOYAGER BOOTS comply with safety requirements and the following European standards:
Directive 2014/53/EU of the European Parliament and of the Council of 16 April 2014 on the harmonisation of the laws of the Member States relating to the making available on the market of radio equipment (RED).

The conformity of the designated product(s) with the provisions of this European Directive is given by the compliance with the following European Standard(s):  

  • EN 6249 (2010)
  • EN 60335-1 (2012+A11/2014) 
  • EN 62233: (2008)
  • ETSI EN 301 489-1 V2.2.0 / ETSI EN 301 489-17 V3.2.0 (2017-03)
  • ETSI EN 300 328   V2.1.1 (2016-11) 

Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011 on the restriction of the use of certain hazardous substances (ROHS) in electrical and electronic equipment.

Directive 2012/19/EU of the European Parliament and of the Council of 4 July 2012 on waste electrical and electronic equipment (WEEE)

Health and safety advice:

This product is not a medical device. Seek medical advice in the event of any pathology associated with sensitive feet and/or blood flow.

This product is not suitable for pregnant women.

Keep away from children and animals. This product is not a toy.

Precautions and tips for use:


Do not bend or twist your boots;
Do not use for water-based activities (do not submerge in liquid);
Remove your boots immediately if you feel the slightest abnormal heat sensation in your foot;
Do not try to repair your boots if damaged;
Do not insert an insole into the boots.

In proximity with a heat source:

Do not use the VOYAGER BOOTS in an environment where the temperature exceeds 50°;
Do not leave them close to a heat source;
Do not leave them in direct sunlight.

Our technology:

Our system uses high-frequency Bluetooth communication so it is strongly recommended to comply with the limitations of this communication technology; Never attempt any kind of modification to the boots and/or the application.

Recommendations specific to heating:

Recommendation for heating: between 30 and 35 - Do not exceed 40 °;
Ensure your boots are not damaged or wet inside;
Ensure there are no holes in the external soles of your boots.


Users need to be aware of early sensations of a burn, including when an area of a foot becomes abnormally hot. If you feel the early warning of a foot burn, immediately discontinue use of the VOYAGER BOOTS and make certain your foot is not at risk of being burned. Seek medical advice immediately if you think you have a burn.

Recommendations specific to pressure/shocks:

Do not use if shocks and/or impacts exceed 400 kg (or 4000 N);
Do not exceed a maximum weight of 120 kg;
Do not exert pressure in excess of 10 kg/cm2 (or 100 N/cm2).

Looking after the VOYAGER BOOTS:

Do not remove the insoles from the boots. Do not dry in a dry cleaner, with a hair dryer or hand dryer.

Battery – charger:

Like many other portable electronic devices, the VOYAGER BOOTS contain lithium batteries which must be handled with extreme care;
Please note that these batteries present risks of inflammability;
Do not charge near inflammable materials, liquids or solids etc.;
Do not place the boots on current conductive surfaces: metal box, metal table etc.;
Only use the cable provided with the VOYAGER BOOTS;
The battery inside the boots insoles must be fully discharged before disposal. A non-discharged battery may still catch fire after disposal.

Flying with the VOYAGER BOOT:

We recommend that you check with your airline on the acceptance of lithium batteries when travelling and the requirements needed to travel with the VOYAGER BOOT.

Weight of the battery: 22,6 g
Wh: 4,94
Ah: 1,3
V: 3,8

Storing the VOYAGER BOOTS:

During storage, the battery of the boots must be charged to 75%;
The boots must be stored in a dry and temperate location at a temperature of between 10° and 30°.

Recycling the VOYAGER BOOTS:

Environmental conservation is important to Jimmy Choo. Once the boots have reached the end of their life cycle, it is recommended to dispose of them at the appropriate waste disposal facility or at an electronic device collection point, since they contain lithium batteries.

Jimmy Choo
1 October 2018
10 Howick Place
London SW1P 1GW

Declaration of Conformity

Declaration can be viewed here: Declaration of Conformity PDF

Voyager Disclaimer

Voyager Disclaimer: Disclaimer PDF

Voyager Disclaimer FR: Disclaimer PDF

Voyager Disclaimer DE: Disclaimer PDF

Voyager Disclaimer JP: Disclaimer PDF

Voyager Privacy Policy

Voyager Privacy Policy: Privacy Policy PDF

Need help? Dial Customer Care toll-free (+1)18778944126